Health Quest hospitals awarded for patient satisfaction

Posted: 5/29/2015

For providing great patient experiences, Health Quest’s family of hospitals recently received national recognition from Professional Research Consultants, the healthcare system’s patient satisfaction surveyor.

Vassar Brothers Medical Center in Poughkeepsie, Northern Dutchess Hospital in Rhinebeck and Putnam Hospital Center in Carmel were recipients of the 2015 PRC Excellence in Healthcare Awards. The 10 awards were based on how often surveyed patients gave a rating of excellent when asked about the care they received from the hospital during the prior year.

Five-star award recipients were:

Vassar Brothers Medical Center’s cardiothoracic step down unit, Cardiac Catheterization Lab and Dyson Center for Cancer Care’s mammography services.
Northern Dutchess Hospital’s outpatient rehabilitation services.
Putnam Hospital Center’s outpatient services and outpatient rehabilitation services.
Health Quest’s outpatient radiation oncology services.

Four-star awards recipients were:

Vassar Brothers Medical Center’s overall outpatient services.
Northern Dutchess Hospital’s emergency department.
Putnam Hospital Center’s inpatient care units.

Health Quest affiliates receiving five-star awards ranked in the top 10 percent of PRC’s database of national healthcare providers. The four-stars recipients ranked in the top 25 percent.

In addition, PRC awarded five stars to Northern Dutchess for discharge instructions  and Putnam Hospital for pain management based on inpatient survey scores from the Healthcare Consumer Assessment of Hospitals, Providers and Systems.

“We listen to our patients and use their feedback to invest in being a better place,” Vassar Brothers Director of Patient Experience Nan Apps said. “From facility improvements to more patient choices to how we deliver their care, we strive to ensure their experience is an excellent one.”


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